0707485760 24/7 Support Center
7 Days
Unused, Original Packaging
Original Payment Method
At Henry Online Stores, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you're not satisfied with an item, we're here to help make it right.
You have 7 calendar days from the date your order was delivered to request a return. We recommend inspecting your items immediately upon delivery.
To be eligible for a return, your item must meet the following conditions:
Item must not be worn, washed, or used
All tags must be attached
Item should be in its original box/packaging
Order number or receipt required
For hygiene and safety reasons, the following items cannot be returned:
Log into your account, go to your orders, and click "Request Refund" on the item you wish to return. Fill out the return form with your reason.
Our team will review your request within 24-48 hours. You'll receive an email notification once your return is approved.
Pack the item securely in its original packaging. Print the return label provided in your approval email and attach it to your package.
Drop off your package at any designated shipping location. Keep the receipt as proof of return.
Once we receive and inspect your item, we'll process your refund. You'll receive a confirmation email when complete.
Refunds are issued to the original payment method used for purchase.
Refunds are typically processed within 1-4 business days after we receive and inspect your returned item. You'll receive an email confirmation once processed.
We provide free return shipping labels for all approved returns. The cost of return shipping will be covered by us.
We do not charge any restocking fees. You'll receive a full refund of the item price.
If you receive a damaged or defective item, please contact us immediately:
If you need a different size or color, the fastest way is to return the original item and place a new order separately. Once your return is processed, you'll receive a refund for the original item.
For international orders, customers are responsible for return shipping costs. Please contact our support team for assistance with international returns.
Our customer support team is here to help with any return-related questions.
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